Dixons Carphone prepares for zero-contact retail in the age of the coronavirus (aka Covid-19) pandemic with the launch of ShopLive, a personal shopping service to connect customers with employees in Currys PC World outlets.
ShopLive allows customers browsing the currys.co.uk website to chat with store employees via popup video link on select webpages. The service provides advice on laptops, TVs, washing machines and refrigerators, and the retailer says everyone, including vulnerable customers, can benefit from in-store expertise remotely. The dedicated shopping experience will be available within stores once the government eases restrictions on shop closures.